FAQs

restoration service FAQs

Find quick answers to common queries in our FAQ section, designed to help you understand our services and streamline your restoration experience.

Many homeowner insurance policies do provide some level of coverage in a water damage situation, but you will need to contact your agent for details about your policy. The source of the water damage is important when dealing with insurance. Some flooding related to weather events requires special insurance that is gained through the National Flood Insurance Program.

The timeline for a fire restoration varies greatly, and depends on the severity of fire, smoke and soot damage. The size of the building and the amount of contents also helps determine the length of time for restoration. Our technicians will complete a full scope of work at the beginning of the project and will provide you with an estimated timeline so you know what to expect.

Finding mold in your home or business can be troubling, and it’s natural to want to get rid of it fast. Because mold spreads fast and can sometimes be inconspicuous, it’s best practice to call in professionals like us to diagnose and address the mold issue for you.

We provide many of the services you may need after a storm blows through your area. We provide emergency roof tarping and board-up services to help prevent additional damage from the elements and provide security to your property. This service may be needed immediately if your property was damaged by falling trees, hail, high winds, tornado debris or fire. We offer 24/7 emergency service and is available to help.

Any spots or heavily soiled areas will be treated prior to cleaning. While not all stains can be removed, we have the knowledge, methods and cleaners necessary to remove spots, if possible. Most cleaning companies have only one or two cleaning methods, whereas we have 10 fabric cleaning methods. We will match our services to your cleaning needs.

1 HR RESPONSE TIME

Our rapid 1-hour response time ensures immediate attention to your restoration emergencies as soon as possible.

24 / 7 AVAILABILITY

Always ready, our 24/7 availability means we're here for you around the clock, whenever you need restoration assistance.

50+ SERVICE AREAS

Serving you locally—our expansive reach covers over 50 service areas for prompt, reliable restoration support.